Shipping policy

SHIPPING POLICY

Last updated: June 2026

Thank you for shopping with Sakura Sutairu. Please read our shipping policy carefully before placing your order.

Order Processing All orders are processed within 2–5 business days (excluding weekends and public holidays). You will receive a confirmation email with tracking details once your order has been dispatched. During peak periods, processing times may be slightly longer.

Domestic Shipping (Australia) We ship to all states and territories within Australia. Standard shipping typically takes 3–7 business days after dispatch. Express shipping options may be available at checkout. Shipping rates are calculated at checkout based on your location and order weight.

International Shipping We currently ship to selected international destinations. International orders typically arrive within 10–21 business days after dispatch, depending on the destination country and customs processing times. Please note that any customs duties, taxes, or import fees are the responsibility of the customer and are not included in our shipping rates.

Shipping Rates Shipping costs are calculated at checkout. We may offer free shipping promotions from time to time — keep an eye on our website and social media for updates.

Order Tracking Once your order has been dispatched, you will receive an email containing your tracking number. You can use this to monitor your delivery via the carrier's website.

Lost or Undeliverable Packages If your package is returned to us due to an incorrect address or failed delivery attempts, we will contact you to arrange redelivery. Additional shipping charges may apply. Sakura Sutairu is not responsible for packages lost due to an incorrect address provided at checkout.

Contact Us If you have any questions about your order or our shipping policy, please contact us at [your email address] or through our website contact form.